We’re Jooble, a global IT company with a mission to help people find their dream jobs. Our main product is an international job search website used by millions of people in 67 countries every day. According to SimilarWeb, we’re one of the top 10 most popular job search websites worldwide! Since 2006, we’ve grown from a small startup founded by two students into a major player in the online recruitment market with 280+ professionals.
We are seeking a Moderation Team Lead/ Content Quality Manager to lead the charge in maintaining the highest standards of content quality across our job boards. This is a leadership role where you will shape the quality processes, manage a team, and collaborate across functions to deliver a seamless user experience.
What You'll Be Doing
- Content Quality Management
Develop and implement quality standards for content.
Create and enforce policies and processes for job vacancy quality assurance.
Monitor and ensure adherence to quality standards throughout the content lifecycle. - Quality Control Processes
Design and implement checklists, SLAs, and other tools to evaluate content quality.
Introduce automated systems for content moderation and validation.
Conduct ongoing monitoring and audits to identify and resolve content issues.
Analyze user complaints, classify them, and identify core problems.
Implement changes to reduce complaints and improve content quality.
Regularly report on quality goals and metrics. -
Cross-Team Collaboration
Work closely with the Data Aggregation Team, Customer Support, and Customer Success teams to coordinate quality initiatives.
Provide actionable feedback loops between teams to quickly address user complaints.
Promote a culture of quality within the organization. - Team Development and Leadership
Establish and integrate quality standards and processes for the content quality team.
Recruit, train, and mentor content quality specialists.
Foster autonomy and self-organization within the team.
What We're Looking For /Your Skills
- Proven experience in roles focused on content quality management or quality assurance processes.
- Strong knowledge of quality management practices, data analysis, and content standards.
- Exceptional analytical skills with the ability to manage large datasets.
- Excellent communication skills and the ability to collaborate effectively with diverse teams.
- Ability to thrive in a fast-paced, results-driven environment.
- Familiarity with automation tools for content moderation is a plus.
- English proficiency level: Upper Intermediate and higher (spoken and written).
- Ukrainian proficiency level: Upper Intermediate and higher (spoken and written).
Why You’ll Love Working at Jooble:
Work from anywhere: All employees can work in the office or remotely. Also, we have hubs and offices. Everyone who is abroad can visit our space in Warsaw. For those in Ukraine, you can visit offices in Kyiv, Lutsk. The company provides all the necessary work equipment, whether you work in the office or remotely.
Flexible Hours: You can choose when to start your 8-hour workday (between 8:00 AM and 10:00 AM Kyiv time), ensuring overlap for meetings and collaboration with colleagues across 25 countries.
Continuous Learning: We believe that investing in our team's growth is crucial for both personal and professional success. Every employee also has an individual fixed budget to cover intellectual educational needs, which can include any form of education that helps you acquire both soft and hard skills useful in your work life.
Healthcare and Wellbeing: We provide comprehensive health insurance for everyone who has worked with us for more than three months. We also offer financial support to cover medical expenses for colleagues abroad. We prioritize mental health by partnering with a well-being service, giving employees access to psychological consultations. Additionally, you can reimburse 50% of the cost of your therapy session.
Time Off: 24 days of annual leave, 20 days of paid sick days, and 4 extra sick days without needing a medical certificate. Take the time you need to recharge and come back refreshed!
Our Culture
We embrace a product mindset, continuously innovating and improving our services to meet the needs of our users. We cultivate a workplace that values support, respect, honesty, and the free exchange of ideas. Feedback is integral to our culture, promoting both personal and professional growth. Our team is confident, assertive, and never afraid to voice opinions, always ready to tackle challenges and advance our projects.
Supporting Ukraine
Since the beginning of the war, Jooble has been actively supporting and organizing fundraisers to aid our country. Many of our colleagues are bravely serving on the front lines or volunteering, and we couldn’t be prouder of their dedication and efforts. We are committed to supporting our nation in any way we can.
Ready to Make an Impact? If you’re passionate about this opportunity and want to join our team, please send us your CV. Our recruiter will be in touch with you soon